Refund Policy

1. Refund Eligibility

We offer a 7-day money-back guarantee for first-time subscribers if:

• The refund request is made within 7 days of subscription activation.
• Less than 20% of the subscription period has been used.
• The account has not violated our Terms & Conditions.
• The request is for your first paid subscription (trial users are not eligible).

2. Non-Refundable Cases

• Renewals of existing subscriptions
• Accounts terminated for policy violations
• Partial refunds for unused subscription days
• Free trial accounts
• Custom enterprise solutions

3. How to Request a Refund

Email us at refunds@qingsight.com with:

• Your registered email address
• Transaction ID or payment reference
• Reason for the refund request

4. Refund Processing

Approved refunds are processed within 5-7 business days. The refund will be credited to the original payment method:

• Razorpay payments: 5-7 business days
• UPI payments: 1-3 business days
• Bank transfers: 7-10 business days

5. Subscription Cancellation

You can cancel your subscription at any time. Cancellation stops renewal but does not result in a refund for the remaining period unless eligible under Section 1.

6. Contact

For refund queries: refunds@qingsight.com